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FAQ

FAQ – B2B Store

1. What are the benefits for a business customer placing an order via www.b2b.discushobby.com?

  • Access to high-quality, professional aquarium products at wholesale prices.

  • Possibility of receiving individually negotiated discounts and trading conditions.

  • Full access to order history and sales documents (invoices, credit notes).

  • Real-time tracking of current order status.

  • Subscription to a newsletter with special offers, product updates, and industry news.

2. What if the goods do not meet my expectations?

In B2B transactions, there is no statutory right to withdraw from the contract within 14 days, as applies in consumer sales.
Returns are possible only after prior agreement with the Seller and only in exceptional cases (e.g., shipping errors, agreed exchanges). The conditions for such returns are described in the Returns & Complaints Procedure available in the Terms & Conditions.

3. How do I place an order correctly?

  1. Log in to your B2B account.

  2. Add selected products to the cart, making sure the order meets the minimum order value (PLN 400 net for Poland, or PLN 400 net / equivalent in foreign currency for international orders).

  3. Fill in the delivery address form.

  4. Select the preferred payment method and confirm the order.

  5. You will receive a confirmation e-mail containing your order number and transaction details.

4. What should I do if the card or online payment fails?

If the card or online payment (Przelewy24, Stripe) was not authorized, the order will not be processed. In such a case:

  • Place a new order and choose online payment again, or

  • Contact our Customer Service Department to change the payment method to a bank transfer.

5. What is the order processing time for B2B orders?

99% of domestic orders are processed within 48 hours of confirming the order or receiving the payment.
For international orders, processing time depends on the destination country and the selected carrier – details are arranged individually.

6. How will I be informed about the shipment?

Once the parcel is dispatched, you will receive an e-mail with the tracking number. You can check the shipment status on the carrier’s website.

7. What if the shipment is damaged during transport?

  • Upon delivery, check the package condition in the presence of the courier.

  • If damaged, prepare a damage report with the courier – this will speed up the complaint process.

  • Immediately send an e-mail to info@discushobby.com with the order number, a description of the damage, and photos.

8. How can I subscribe or unsubscribe from the B2B newsletter?

After logging into the B2B panel, go to the “My Account” section – there you will find the option to subscribe or unsubscribe from the newsletter.

9. What are the shipping costs for business customers?

Shipping costs are calculated in the cart based on the current courier rates and the selected delivery method. Poland transport free.