B2B Returns and Complaints Procedure

§1 General Provisions

1. This procedure sets out the rules for submitting complaints and returns of goods purchased by business entities via the B2B online platform www.b2b.discushobby.com, operated by RW-Zone Robert Wesoły, ul. Kanclerska 16, 62-020 Gortatowo, Poland, VAT ID: [enter VAT number], REGON: [enter REGON], tel.: +48 787 080 099, e-mail: info@discushobby.com (hereinafter: the “Seller”).

2. This procedure applies exclusively to business-to-business (B2B) transactions.

3. Any rights granted under this procedure constitute a voluntary commitment of the Seller and shall not be construed as granting consumer rights.

§2 Complaints Regarding Defective Goods

1. The Buyer is obliged to inspect the goods immediately upon receipt and within no later than 7 calendar days from the delivery date.

2. Complaints must be submitted in writing or electronically to info@discushobby.com, accompanied by a completed complaint form (template in §6).

3. A complaint should include:

   • Buyer’s details,

   • order number and invoice number,

   • delivery date,

   • description of the defect,

   • photographic or video documentation.

4. The Seller will review the complaint within 14 business days from its receipt.

5. Upon a positive decision, the Seller, at its sole discretion, shall:

   • replace the goods with goods free from defects,

   • supplement any quantity shortages,

   • grant a discount or issue a corrective invoice.

§3 Returns of Goods

1. B2B sales do not generally provide for the right to withdraw from the contract without cause; however, the Seller may, in exceptional cases, agree to a return upon prior written agreement of the terms.

2. Conditions for acceptance of returns:

   • goods are unused, complete, and in the original packaging,

   • the return is made within 14 days from the delivery date,

   • the Buyer bears all transport costs both ways.

3. The Seller reserves the right to deduct handling charges of up to 15% of the gross value of the returned goods.

4. A return requires the prior completion of a return form and obtaining confirmation from the Seller.

§4 Goods Damaged in Transit

1. In the event of damage to the shipment during transport, the Buyer must prepare a damage report in the presence of the courier on the day of delivery.

2. The damage report is a prerequisite for processing a complaint related to transport damage.

3. Failure to provide the damage report may result in the rejection of the complaint.

§5 Address for Returns and Complaints

RW-Zone Robert Wesoły
ul. Kanclerska 16, 62-020 Gortatowo, Poland
tel.: +48 787 080 099
e-mail: info@discushobby.com

§6 Complaint / Return Form Template

B2B COMPLAINT / RETURN FORM

Buyer’s details:

• Company name: ..................................................

• Address: ..................................................

• VAT ID: ..................................................

• Phone / E-mail: ..................................................

Order details:

• Order number: ..................................................

• Invoice number: ..................................................

• Delivery date: ..................................................

Type of request:
☐ Complaint (description of defect)
...........................................................................
...........................................................................

☐ Return (reason)
...........................................................................
...........................................................................

Attachments:
☐ Photos / videos documenting the defect
☐ Damage report (if applicable)

Buyer’s signature:
..................................................
Date: ..................................................